Sending an invoice

Create and send an invoice to your customer, and understand what happens when they pay online.

![placeholder: invoice detail page screenshot]

Overview

Avro lets you create professional invoices, send your customer a payment link, and automatically record the payment when they pay by card. You can also record cash or bank transfer payments manually.

Creating and sending an invoice

  1. Go to Invoices in the left sidebar and click "New invoice".

  2. Select the client. Start typing the client's name and choose from the list. You can also start a new invoice from a client's detail page or directly from a completed job.

  3. Add line items. Each line item has a description, quantity, and unit price. Avro calculates the totals and adds GST automatically if your business is GST-registered (you can toggle this in Settings > Firm details).

  4. Add any notes or payment terms. These appear at the bottom of the invoice. Common entries: "Payment due within 14 days" or "Thank you for your business."

  5. Save as draft. The invoice is saved but not yet sent. You can review and edit it as many times as you like while it's a draft.

  6. When you're ready, click "Send". The invoice status changes to "Sent" and a unique payment link is generated for this invoice.

  7. Copy the payment link and send it to your customer. Paste the link into an SMS, email, or WhatsApp message to your customer. The link opens a clean, mobile-friendly invoice page with a "Pay Now" button.

What happens when your customer pays online

When your customer clicks "Pay Now", they're taken to a Stripe-hosted checkout page. Stripe handles the card entry securely — Avro never stores card details.

Once the payment goes through:

  • Avro automatically records the payment against the invoice.
  • The invoice status updates to "Paid" (or "Partially paid" if they underpaid).
  • You'll see the payment amount, date, and Stripe reference on the invoice detail page.

You need to have connected your Stripe account first — see Settings > Payments.

Recording a cash or bank transfer payment manually

  1. Open the invoice.
  2. Click "Record payment".
  3. Enter the amount, payment method (cash / bank transfer / other), reference if applicable, and the date paid.
  4. Save. The invoice status updates accordingly.

Common questions

Does Avro charge a fee for online payments? Avro does not charge a fee. Stripe's standard processing fees apply (typically 1.7% + 30c for Australian cards). These are charged directly by Stripe and are separate from your Avro subscription.

Can I send an invoice before a job is marked complete? Yes. Invoices and jobs are independent in Avro. You can create an invoice at any stage — before, during, or after a job.

What if my customer's payment link expires? Payment links don't expire by default. If you need to cancel or regenerate a link (for example, if you've changed the invoice amount), open the invoice and use the "Regenerate link" option in the customer link card.

Can I download the invoice as a PDF? Yes. From the invoice detail page, click "Download PDF". Your customer can also download a PDF from their payment link page.

What if my business isn't GST-registered? Untick the "GST registered" checkbox in Settings > Firm details. GST won't be added to invoices and the GST column won't appear on the invoice document.

Still need help? Contact support.