Emergency callouts and scheduled access-control work in one calendar, with full property and hardware history in the CRM and a portal for commercial clients.
Locksmiths handle a mix of emergency callouts and scheduled access-control work, and the job variety makes a clean CRM more useful than most operators expect. Who called about which property, what was installed, when the last visit was — Avro keeps that against each client record so the history is there when they call back.
Emergency callouts and forward-booked work in one calendar. Same-day emergency jobs go straight onto the calendar. Recurring access-control work and scheduled maintenance for commercial clients is set in advance. Both sit in the same view without separate systems.
Property and job history that follows the client. The CRM logs what was done at each site — hardware installed, access notes, any relevant property details — against the client record. When a returning client calls, the history is there before the conversation starts.
Quotes-to-invoices on short jobs. For fast reactive work, the job → invoice flow is quick. For larger access-control installs, quote first, get approval, complete, and invoice — all from the same system.
Commercial clients can access their own service records. The customer self-serve portal lets property managers and commercial clients view their job history, outstanding invoices, and service records without needing to call the office to pull files.
An emergency callout comes in at 8am. You schedule it, attend, and invoice from the completed job before you've left the site. The job record — what hardware was used, what was done — stays against the client in the CRM.
A commercial property manager has a building with scheduled lock maintenance twice a year. The jobs are set as recurring in Avro — they appear on the calendar without any follow-up from you or the client. When the job is done, the invoice goes out from the completed record.
The same property manager asks for a rundown of all work done across their sites this year. You send them the portal link — they check their own service history without you pulling the files manually.
Free — up to 3 staff, including the owner. Calendar, CRM, jobs, quotes, invoices. No credit card required.
Pro — $99/mo for 4 or more staff. Adds unlimited Reports, Markup & Measure, client-review follow-ups, and accounting integrations (Xero, QuickBooks, MYOB).
Enterprise — 6 or more staff. Talk to us.
Save 75% your first year — $297 paid upfront. Pro annual. Limited to the first 1,000 customers. After cap, annual reverts to $1,188/yr.
Can I track hardware and access notes per property? Yes. The CRM holds notes at the client and job level — hardware installed, access details, property-specific notes. When a client calls back, the record is there.
How does scheduling work for a mix of emergency and booked work? Emergency callouts go on the calendar in real time. Recurring work for commercial clients is set in advance and appears automatically. Both types are visible in the same calendar view.
Can commercial clients see their own service records? Yes. The customer self-serve portal gives each commercial client a view of their job history, outstanding invoices, and service records. No need to pull files manually for them.
Does the Android app give full access in the field? Yes. The Android app covers scheduling, jobs, quotes, and invoicing in full. iOS is in development and coming soon.
Does the free tier work for a sole operator? The free tier covers up to 3 staff including the owner — calendar, CRM, jobs, quotes, and invoicing at no cost. No credit card required.
Are accounting integrations included? Xero, QuickBooks, and MYOB are all included at the Pro tier. No separate subscription required.